Apple Complain thread on Facebook on July 16, 2009

Andrew Wong Apple Macbook power cable melted and burned my arm last nite!! dangerous!! and today no one is willing to respond to my case argh!!!!!

about an hour ago · via Ping.fm · Comment · Like

Sophina Smith at 3:43pm July 16

wtf?!

Lester Lim at 3:44pm July 16

Take photos and post to various Mac sites, like TUAW. They'll notice pretty damn fast.

Eda Chow at 3:46pm July 16

OMG!!! is ur arm ok?

Brando Layon at 3:48pm July 16

it seems a known issue with apple macbook power adapter cable...http://www.appledefects.com/?p=135 ,http://store.apple.com/us/product/MA938LL/A

Andrew Wong at 3:56pm July 16

no offense... i love my mac, it's how they handle my case. i think i really should file a complain. but will they replace a new one for me??

Fei Sophia Tan at 3:58pm July 16

sounds scary... my macbook pro also got some problems. after came back from bali, i was going to turn on the macbook, which had been sitting in the cupboard for a week), i flipped the case over and found out the battery got bloated and popped out!
sent it for repair yesterday and they can't even turn it out with a new battery. so have to wait for 5 days to get it fixed! hope everything else inside is ok...

Lester Lim at 3:58pm July 16

If it's the power cord that melted then yeah, you'll get a new cord. New Mac? Not on your life. Applecare in HK is particularly shit compared to rest of the world.

Eda Chow at 4:01pm July 16

a known issue? i better be careful with my macbook then... >.<

Andrew Wong at 4:05pm July 16

yes bullseye Lester, applecare in HK is shit! i called several times, explained the situation several times, and i'm still in the blackhole... they asked me to go to their store which is either in quarry bay or mongkok... i might just give up and get a new netbook instead...

Nick Licence at 4:22pm July 16

try and tweet this entire thread and see how fast apple are all over it (or not!!)

Keith Chow at 4:27pm July 16

my one was same case few weeks ago.... coz applecare expired, I bought a new adapter. HK$600.

Fei Sophia Tan at 4:34pm July 16

not sure about the adapter issue. but i found out on the applestore product review re the battery and realized the bulging issue of battery is very common for macbook (pro). u can go check out if there's similar complain on this.

Andrew Wong at 4:40pm July 16

apparently a lot of ppl complained on the same issue! -http://store.apple.com/hk/product/MA538B/B?mco=MzI1NzY0Ng